FAQs
Can I come visit your facility to place my order?
Absolutely! Feel free to stop by our store in Orange County to place your order directly. Plus, you can save on shipping costs by picking up your order at the shop.
How can I pay for my requested order?
You can conveniently pay for your order online using a credit card. If you prefer to pay by business or personal check, please note that we will start processing your order once the check is received and cleared. For check payments, please contact us at freshinkclothing@yahoo.com before placing your order. We may also accept alternative payment methods like ACH or wire transfer on a case-by-case basis, though these are not guaranteed.
I work for a University or School, or Corporate Businesses can I pay with a PO?
Absolutely! Just reach out to us at freshinkclothing@yahoo.com for more information and guidance on setting up an account. We’re here to help!
Do you offer name and/or number personalization? How should I add that?
We’re excited to offer name and number personalization for your custom tees! For screen printing, it’s $6 per name and $4 per number. For embroidery, it’s $8 per name and $6 per number. While our Design Studio doesn’t support personalization just yet, you can still create your main design there. To add names and numbers, simply contact us directly, and we’ll take care of the rest. Let’s make your tees truly unique!
Is there any way I can just send what I want to someone and they will give me a quote?
Absolutely! Shoot us an email at freshinkclothing@yahoo.com with all the juicy details—your location (city/state), event date, the number of shirts, and the ink colors you need. We can’t wait to bring your vision to life!
Will I get to see my artwork again before you begin with my order?
Absolutely! We won’t print your design until you’re completely satisfied. If something doesn’t look quite right online, don’t worry—you’ll have more chances to make changes. We’ll send you a proof for approval, giving you the opportunity to review and tweak your design. Approve it or let us know if it needs adjustments—your satisfaction is our priority!
How do I buy this shirt / get an order started?
First, log in to your account to view your saved designs and get pricing. Select the design you want to order, enter the required details, and you’ll receive a quote. Ready to proceed? Just click “Place Order” to start the process. Not quite ready? No worries! We’ll email you the quote number and pricing information, so you can place your order whenever you’re ready. If we have any questions, we’ll reach out to you.
I want to get a quote for two items that will print together (one order). Will I get a volume pricing break for that?
Absolutely! First, make sure your garments can be printed together by checking our “What Makes An Order” guide. Then, load your first product and select the color and quantity. Click the “Add Another Product” button and choose either “Same Product – Different Color” or “Different Product.
My quote came back really high, how can that be?
Many factors affect pricing, including the garment, number of print colors, print locations, and your delivery timeline. Our sales manager can help identify what’s impacting your pricing and suggest ways to lower it. You’ll find an email address in your quote, or you can reach us directly at freshinkclothing@yahoo.com.
Do you charge sales tax?
Yes, sales tax is applied in states where we are required to collect and remit it. Sales tax will be added to orders shipped to addresses in AL, AZ, CA, CO, CT, FL, GA, HI, IA, IL, IN, KS, KY, MA, MD, MI, NC, NE, NJ, OH, OK, SC, TN, TX, VA, WA, WI, and WV.
What if I approved and paid for my invoice, but it is different from what I wanted?
Please review all aspects of your order, such as sizes, artwork, and other specifics. We kindly remind customers that we are not liable for any items not listed on the invoice.
Ensure that all details in your proof are accurate, including design, spelling, ink colors, and other elements. Once you have approved the artwork design, changes cannot be made. Our team cannot accept responsibility for any discrepancies from the approved proof.
Double-check the garment style, color, and size breakdown of your order. Should you require clarification, simply reply to the approval email, and our team will promptly assist you.
Our production team operates exclusively from approved invoices, proofs, and work orders, so please ensure all details on your invoice are correct before proceeding.
How long is the turnaround time?
Our typical turnaround time ranges from 7 to 12 business days starting from the date your order is placed. Please note, this timeframe does not account for transit times.
Free shipping is provided via UPS Ground services. For expedited shipping options, feel free to reach out to our Customer Service Representative.
Timely responses to proof emails and minimizing changes are crucial to avoid delays in processing your order.
Delivery dates are estimated during checkout. While we strive to meet these estimates, please inform us of any firm deadlines for orders placed online or through a CSR.
For orders placed through a CSR, turnaround time commences upon payment of the invoice and approval of artwork.
What if I am not happy with the way my order turned out?
We stand behind every order with our 100% satisfaction guarantee. If you’re not completely satisfied, simply return the order within 5 business days of receiving it.
If the order matches the invoice or approved artwork, the customer is responsible for return shipping costs. In the event of an error, we’ll issue a prepaid shipping label for the return and offer a replacement or refund promptly.
Can I get a sample printed before my large purchase?
Due to the nature and cost considerations of the screen printing process, we regret that we are unable to provide custom samples for orders totaling less than 4000 pieces.
Will I get an electronic proof after purchase and before my order is printed?
Yes, approved artwork is required for all orders prior to production.
For online orders submitted through our design studio or other platforms, you can expect to receive an electronic proof for approval within 1-5 business days after purchase.
If your order was placed through our customer service team, they will collaborate directly with you to finalize and approve the artwork.
Is this vinyl / transfers?
No, we exclusively utilize industrial-grade screen printing and embroidery equipment for all orders. Vinyl is specifically employed solely for custom names and numbers.
Will I get tracking notification once my order is shipped?
Yes, you will receive an email containing the tracking information once your order has been shipped.
Cancellation Policy
Orders canceled before production will be subject to a 30% processing fee. Please note, once your order enters production, refunds are not available. Additionally, rush fees and screen setup charges are non-refundable due to the custom and time-sensitive nature of these orders.
Refund Policy
Due to the custom nature of screen printing, we are unable to offer full cash refunds for approved orders that do not meet expectations. Our account management team is available to discuss alternative refund options. Refunds are processed within 10-12 business days after the request is submitted and the order is returned to our facility. Please note that refunds cannot be initiated until we receive the order.
Can I combine my designs?
Price breaks are determined per design and colorway.
What if my items are not available or in stock?
We stock NextLevel 3000 in black and white only. All other blank garments are ordered from our network of vendors once payment and artwork confirmation are received.
If out-of-stock items exceed 10% of your order, our team will contact you to discuss solutions without delaying your order. We offer three options for completely out-of-stock items:
- Replace items with a different color.
- Replace items with a different style/brand.
- Refund the order.
Our customer service team will promptly reach out to resolve any out-of-stock issues to ensure timely fulfillment of your order.
The Facebook ad advertised 100 shirts for $399, but my cart total is higher. Why is that?
Typically, there are two common reasons why the cart total may exceed $399:
- The design/order includes printing on both the front and back of the shirt, which is considered a 2-location print and incurs additional costs.
- The design includes more than 1-2 ink colors. The special pricing advertised is for designs with 1-2 ink colors; additional ink colors increase the total cost of the order
The Facebook ad promises 20% off the deal, but the code isn't working (or cannot be found). Why is that?
The 20% off mentioned in the ad copy is already reflected in the $399 pricing for 100 softstyle shirts with a 1-2 color front. Normally, this package would cost $499, so the $399 price already includes the 20% discount.
Please note that the 20% ‘welcome’ discount cannot be applied to package offers or already discounted products. This policy ensures that these packages remain long-term options designed to reward returning customers, rather than offering a one-time discount to first-time customers.
Can I order 2 or 3 different designs for the 100 shirts total to get the $399 pricing?
No, unfortunately. To qualify for the $399 package pricing, each design must consist of at least 100 shirts. This requirement aligns with our business model and ensures that we can offer the best pricing for larger quantity orders.
The estimated delivery date is listed as April 30th, but I have an event scheduled for April 28th. Is it possible to receive the shirts by then?
Although we strive to ship orders before their estimated delivery dates, we cannot guarantee delivery before your event if it falls before the estimated date shown at checkout. We recommend selecting the ’10 business day ship’ option during checkout to increase the likelihood of timely delivery.
Why aren't youth shirts included in this special offer?
Unfortunately, we cannot secure blank youth shirts at the same competitive pricing as adult shirts, which limits our ability to include them in this special offer. If you decide to add youth shirts to your online order later, please note that the design can only be printed as large as the smallest shirt size allows.